Frequently Asked Questions
MORE QUESTIONS? Chat with us & ask.
Yes , We work with both of them.
Your website project needs to be broken down into tasks, if your website has 4 pages, you need to create 4 tasks, 1 for each page and we get most of the tasks done with-in 24 hours.
We service clients from 8AM to 5 PM EST for normal tasks.
We service clients 24/7 for urgent tasks such as malware attack, website down, hack recovery e.t.c
Most of the time designer/developer is same, but even if it’s different you will have the same quality work done for you.
We respond within 6 hours and get most of the tasks done within 24 hours, they can take more time if they are complexed or Quality Assurance is applied. The quality assurance process is simple when the developer/designer completes the task, the send a comment in the task thread and change the task department/category to Quality Assurance. Our QA team tests the result by matching it with requirements to make sure you get the fine-tuned result.
Some issues are:
Login info is not provided or is incorrect.
The task consists on multiple tasks, e.g Task is not about one thing but multiple things.
Keep using same tasks to ask for new changes ( we recommend to close the completed task and create a new task for different thing).
We have a complete dashboard designed to keep track of tasks.
Visit our website and you will see a video showing DEMO of our DASHBOARD. Our Dashboard will keep you on top of all communications and progress.
We love to work with WordPress, Shopify, and Wix but our team is trained to work with any kind of CMS or website.
We do all the work that you create tasks about, such as adding content, replacing content, designing logo, designing web pages, doing speed optimization, doing on-page SEO optimizations , developing web pages , creating new functionality e.t.c
We can do all kind of things that your freelancer or usual Graphic designer or Web Developer would do, all you have to do is to break the work down in smaller tasks.
You can cancel anytime before the date of renewal of subscription for next month.
No, you can only create a specific number of tasks, for example, 5 tasks in the AGENCY/ADVANCE plan.
It depends from industry to industry or even client to client.
Roughly speaking, Minimum you can get 2 websites having 5 pages each designed and then converted to WordPress using elementor or DIVI in a month and also get modifications done in other tasks.
IN A MONTH :
10 tasks(2 websites,5 pages each) to design the pages in PSD
10 tasks to convert the pages to Website
5 tasks to ask for other modifications.
1 task to export the website from the staging site and import it to the original domain e.t.c